Service application installation

The SingleCase Desktop Client is a service application that facilitates communication between your computer and the SingleCase web application. For example, it is useful when working with documents or uploading files.

Below, you will find installation instructions and information about updates. The aim is to enable you to open documents in the application, which must be installed on your device.

1. Download the installer from the links below, depending on whether your operating system is Microsoft Windows or Apple macOS:

downloads.singlecase.com/win

downloads.singlecase.com/mac

2. Start the installer and the installation will be done automatically.

On macOS, you need to drag the file into Applications and then right-click SingleCase in Finder - Applications and select "Open" and uncheck the security notice.

Note: When installing a service application update, first close any open documents and exit the service application via its status icon; see section 4.

3. Once the installation is complete, open any document from SingleCase.

Note: In Chrome you will see a confirmation prompt beforehand:

To prevent it from appearing every time, check the checkbox.

4. The document will now open in a few seconds and the icon of the running service application will appear in the bottom right corner of the screen:

5. If you make changes to the document and save it, the service application sends them to SingleCase and you are notified of the success of the changes by a notification on the bottom right:

Note 1: We use the SnoreToast tool to display these notifications - so don't worry if you find SnoreToast.exe in the Start menu in the Recently Added section after installing the service application.

Note 2: If you are using Avast Ransomware Shield, access to the service application's working folder may be prevented:
C:\Users\YOUR NAME\AppData\Roaming\SingleCase desktop client\downloads\file_edit
To function properly, you need to unprotect this component. Instructions can be found here.

You can update the SingleCase Desktop Client directly from the application itself.

To check for updates:

If a new version is available, the application will prompt you to download and install it.

Please note that the option to check for updates is only available for installations with automatic updates enabled.

If:

It is likely that your organisation uses centralised application management.

In this case, please contact your internal IT department, who handle updates.