Troubleshooting: The most common problems and how to solve them
By Roman and 2 others3 authors17 articles
- You can't log in to SingleCaseInvalid login password
- You can't get to a certain section in SingleCaseSingleCase access is influenced by the role you were assigned to
- Overwhelmed by email notifications?How to limit the notifications you receive
- Drag and drop documents in New OutlookThe drag and drop option in New Outlook is not yet functional
- Mac: Copy&Paste of pdf in OutlookKnown issue with copypasting .pdf to Outlook with Mac
- How to Hard Refresh Your BrowserStep-by-step guide for hard refreshing all major browsers
- I'm missing the "SingleCase Uploader" folderWhen SingleCase launches, you don't see the "SingleCase Uploader" folder on your desktop
- The "SingleCase Uploader" folder isn't correct, I can't see my clients and casesCan't find your cases and clients when you open SingleCase?
- Don't see the newly created case/new client in the "SingleCase Uploader" folder?SingleCase Uploader folder is not syncing
- You don't see the uploaded documents in the "SingleCase Uploader" in SingleCase?The "SingleCase Uploader" folder does not upload files
- How to upload files with a long pathLearn to go around the 250 characters limitation
- You cannot upload a blank document?Is there a way?
- Are you unable to upload a document of an unusual type?Document type may not be supported by SingleCase
- Document takes too long to openLong file opening
- How to recover unsaved documentDid you edit the document but didn't save it or saved it wrong?
- The document is locked and you can't access itQuick guide on how to unlock it
- You have a problem downloading a large number of filesMaybe your company restricts this possibility or you have exceed the download limit (500)