Troubleshooting: The most common problems and how to solve them
You can't log in to SingleCaseInvalid login password
You can't get to a certain section in SingleCaseSingleCase access is influenced by the role you were assigned to
Overwhelmed by email notifications?How to limit the notifications you receive
Drag and drop documents in New OutlookThe drag and drop option in New Outlook is not yet functional
Mac: Copy&Paste of pdf in OutlookKnown issue with copypasting .pdf to Outlook with Mac
I'm missing the "SingleCase Uploader" folderWhen SingleCase launches, you don't see the "SingleCase Uploader" folder on your desktop
The "SingleCase Uploader" folder isn't correct, I can't see my clients and casesCan't find your cases and clients when you open SingleCase?
Don't see the newly created case/new client in the "SingleCase Uploader" folder?SingleCase Uploader folder is not syncing
You don't see the uploaded documents in the "SingleCase Uploader" in SingleCase?The "SingleCase Uploader" folder does not upload files
How to upload files with a long pathLearn to go around the 250 characters limitation
You cannot upload a blank document?Is there a way?
Are you unable to upload a document of an unusual type?Document type may not be supported by SingleCase
Document takes too long to openLong file opening
How to recover unsaved documentDid you edit the document but didn't save it or saved it wrong?
The document is locked and you can't access itQuick guide on how to unlock it
You have a problem downloading a large number of filesMaybe your company restricts this possibility or you have exceed the download limit (500)